FREE UK DELIVERY ON ORDERS OVER £100

Help & Contact

Please select the subject below and click for more information.
  • How can I order?

    You can order online or over the phone. To order online please follow the instructions below:


    1. Find your desired product and select ‘VIEW DETAILS’

    2. Select colour, size and quantity where applicable

    3. Select ‘ADD TO CART’

    4. If you wish to purchase more items simply click ‘continue shopping’ or alternatively select proceed to payment and follow the instructions.

     

    N.b if you wish to checkout with PayPal or Amazon Pay please select the icon and follow the merchant's instructions. 


  • Can I edit my order?

    Please contact our customer services team as soon as possible by phone or email, please have your order number to hand as we will need this.

    Go to our contact us page or alternatively use the below:

     

    Telephone - 0191 340 0525

    Email - sales@hivisheroes.co.uk

  • Can I shop by Brand?

    Alternatively, simply hover over the ‘Brands’ drop now on our navigation and click on whichever brand you're looking for. Can't see what you're looking for? Please contact us.

  • Can I shop by Industry?

    Simply hover over the ‘Industry’’ drop now on our navigation and click on whichever industry you're looking for. Can't see what you're looking for? Please contact us.

  • Can I shop by product?

    Yes, you can select your product type from the ‘Products’ drop down option on the navigation. From there you can filter by colour, brand, size and gender.  Alternatively, you can type the product name into our search box on any page.

  • What payment methods do you accept?

    Sage Pay - Checkout using Visa, MasterCard or Maestro.


    Amazon Pay - Amazon Pay is an online payment processing service that is owned by Amazon. Launched in 2007, Amazon Pay uses the consumer base of Amazon.com and focuses on giving users the option to pay with their Amazon accounts on external merchant websites.

     

    PayPal - Check out faster, safer and more easily with PayPal, the service that lets you pay, send money, and accept payments without having to enter your financial details each time. 173 million people use PayPal to shop on millions of sites worldwide, in 202 countries and with 21 different currencies.


  • Can I order a Sample Garment?

    When ordering online we understand it can often be difficult in making sure that a garment is a correct size and colour for your requirements, for this reason, we recommend that you refer to the manufacturer images and size guide and pay close attention to the measurements as sizes/colours tend to differ from brand to brand. Because of this samples can be ordered prior to you placing your full order.

    To order a sample of any garment get in touch with us today, we do request that all samples are paid for, we will charge the standard rate for one garment and if the item is suitable we will agree to reimburse you the cost of this item and will take this cost off the value of your first order.

    All sample garments require payment upfront prior to the item being dispatched, this cost can be used against a future order or alternatively can be refunded if you find the garments aren't suitable.  Once you have purchased a sample from us, you can either return it to us for a full refund (as long as it’s within 14 days from the point of purchase) another option we allow is returning the garment to us for personalisation, meaning the sample can be used as part of a larger order).

    To order samples or for further information simply contact us on 0191 340 6161 or email us on sales@gorillaworkwear.co.uk.

  • Can I order a Sample Test Stitch?

    When it comes to purchasing personalised garments we understand that it is important to make sure you’re completely happy with the quality of the personalised logo before any production takes place. For this reason, we can provide a test stitch of your logo should you want to see a true reflection of the logo produced on a garment.  The only stipulation here is that we need to charge a one-off £9.99 digitisation fee to get your logo professionally drawn up and digitised - this can then be used on your order in the future should you choose to go ahead. ( Please note text logos are drawn up free of charge as they don't need to digitalised).

    There are several reasons to order a sample before you commit to an order:

    • 1. To make sure the garment sizing is accurate for you and your workforce.  

    • 2. To make sure the colour of the garment meets your expectations and matches your brand identity.

    • 3. To ensure the garments are comfortable to wear and the fabric texture is as you expected - take into account garment quality/durability and seasonality.

     

    Please note that if a garment is printed or embroidered with your logo and you then find the size or colour isn’t to your liking, this garment cannot be returned for a refund.

  • What is your returns policy?

    Our current returns policy is that we will accept any unwanted plain garment back within 14-days of purchase. Our policy for personalised items can be seen here.


    Please note that returns will only be accepted on items that are returned in their original, unworn condition, complete with tags & labels attached. All returned items must be in a resalable condition.  If this is adhered to we will issue a refund for your item(s) upon receipt, with no handling or admin charges applied on top. Goods returne

  • Can I return personalised garments?

     

    Unfortunately, returns will not be accepted on personalised garments. We recommend all customers refer to size guides to make sure you are ordering the correct size where possible. Garment customisation work will not begin until designs have been received from the customer or a mock-up design has been signed off via email.

  • What if my item arrives faulty?

    We will replace any customised item if it is faulty. But otherwise, we don’t offer returns or refunds on customised items unless they are faulty.

  • How long will my refund take?

    We will issue you a refund by the same method you originally used to pay for your order. We aim to complete the refund within 5 working days of receiving the returned items.

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